Jamie’s Cosmetics

Returns & Refunds

Last updated: 10 月 2026

Your statutory consumer rights are not affected by this policy.

Changing your mind

For eligible online purchases, UK consumers generally have a 14-day cancellation period beginning after the goods are received. Contact us within the applicable period if you wish to cancel an eligible purchase.

Hygiene-sealed goods

For health protection or hygiene reasons, certain sealed goods may be exempt from change-of-mind cancellation once the seal has been broken after delivery. This does not affect your rights if goods are faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact us promptly with your order number and, where helpful, photographs of the issue. We will handle problems in accordance with applicable consumer law.

Refunds

Approved refunds are normally returned to the original payment method. Processing times after we issue the refund can vary by payment provider.

How to start a return

Email support@jamiescosmetics.shop or call +44 7908476958 before sending anything back. We will provide return instructions.